FAQ

Can I use any webOS screen/TV?

No, LG provides a specific version named "webOS for Signage" which is only available in professional screens.

Identify webOS version

You can check which webOS version your screen has using the remote control.

1. Turn on the screen
2. Press HOME on the remote
3. Select “Information”
4. A sidebar will appear showing model and version info

Factory reset

webOS 3.2+

1.    Press the SETTINGS button on your remote controller, or click the cog wheel button on the Smart Home Screen.
2.    Go to Admin, and enable the menu by switching the slide toggle at the top right to ON. 
3.    A dialog will appear at the bottom. Enter your password, and then press OK button. The default password is 0000 or 000000 depending on webOS version.
4.    When the Admin menu is enabled, select the Factory Reset option at the bottom.

5.    When the confirmation dialog will appear, select the CONFIRM button.

6.    After the factory reset, the screen will power off automatically.

webOS 1.2-3.0

1. Press and hold the SETTINGS button on your remote control for about five seconds.
2. When a chat bubble appears at the top right corner, enter your password, and then press the OK button. The default password is 0000. 
3. When the installation menu is displayed, select the Factory Reset menu at the bottom. 
4. When the confirmation pop-up pops up, select the CONFIRM button. 
5. After the factory reset, the screen will power off automatically.

Remove boot logo

Factory reset does not remove the boot logo. Should you need to remove it for any reason there is an option in the screens menu to do so.

Settings → General → Advanced Setting → Background Image → Booting Logo Image → Reset → Confirm

Firmware

We provide the most important firmware updates and instructions at Partner Downloads – LG

For other needs, please contact LG B2B Support.

What browser does my screen have?

Model year	webOS Signage	Web engine	Version
2021	6.0	Chromium	79
2018-2020	4.x	Chromium	53
2016-2017	3.x	Chromium	38